To have honesty, integrity and transparency.
Dedication to our customers is priority.
If we can help you, we will. If we can't, we want you to know why and what other options you may have. If we help, we want you to be part of each step and to keep you up-to-date.
We exist because of the volumes of Student loan companies that claim to help their customers, only to leave them in the dark or fail to deliver on their promises. Every moment counts when you're in these programs, we know that.
We started as a brother and sister who spent years working for companies that help people with student loans. Day in and day out, we spent hours with people who would call in with complaints about not getting hold of someone, or their accounts were in default because something wasn't done correctly. We helped hundreds of people, but we were just one employee of this large company. Mind you, we worked with multiple companies, and saw the same thing. Who else was taking time for this? We decided that morally we needed to step up. So SLO Processing was born.